Season tickets

• A season ticket package —or subscription—allows you to purchase the same number of tickets for every show in your selected series genre all at once. You will have the same seats for each performance on your selected day of the week and time. 
• For instance, if you subscribe to Broadway Series 5 in Orchestra Terrace, Row M, Seats 4 and 5, you will attend all the Broadway shows scheduled for Saturday matinees in those seats.
• We offer a variety of series genres such as Broadway Mega, Broadway, Curtain Call, Cabaret, Chamber, Dance, Family, Headliners, In Conversation, and Jazz, catering to diverse interests and preferences.

• A season ticket package offers significant benefits, including savings on the cost and time. Subscribers enjoy special rates lower than single-ticket prices, which can increase with demand. Securing your seats early with a season ticket package ensures the best prices and eliminates the hassle of multiple purchases by bundling all your tickets into a single transaction.
• Subscribers also get exclusive perks such as early access to additional tickets before the general public, the affordability of paying for your package in installments, and a Center Rewards Card that entitles you to savings at local merchants, enhancing your theater-going experience.
• Please click here to discover all the benefits of being a season ticket holder and click here to see a list of participating local retailers and restaurants in our Center Rewards program.

• Season ticket package prices vary each season and are dependent on your selected series day/time and seating area. A range of pricing options are available to accommodate every budget.

• Season ticket packages generally include a $10 handling fee per order, except for Broadway Mega, Broadway, and Curtain call packages, which have their specific fee structures reflecting the face value of tickets plus the following non-refundable fees:
  1. Broadway Mega Series Fees:
     • $75 handling fee for Premier, A, and B price levels
     • $60 for price level C
     • For Premier packages, an additional fee of $130 applies.
  2. Broadway Series Fees:
     • A $45 handling fee across all price levels.
     • Premier packages incur an extra $90 fee.
  3. Curtain Call Series Fees:
     • $30 handling fee for Premier, A, and B price levels
     • $15 for price level C
     • Premier packages have an additional $40 fee.
• Premier season ticket packages, available in select seating areas in orchestra, orchestra terrace, and loge, include the Premier package fee for each seat. Premier subscriber benefits include preferred seating, discounts on additional tickets for select shows, and waived fees on additional ticket purchases by phone, exchanges, and lost ticket replacements.

• When available, you can purchase a full, renewable subscription package online through our website, or by contacting us directly at the box office or over the phone at (714) 556-2787.

• You can purchase up to 9 seats for the Broadway Mega, Broadway, and Curtain Call series. If you are looking to buy 10 or more seats for these series, please reach out to our Group Services department by calling (714) 755-0236 to arrange a group subscription. For all other season ticket series, there’s no maximum limit on the number of seats you can purchase, although some exceptions may apply.

• If you’re interested in specific shows for the season, our Create-Your-Own packages are designed for you. These flexible packages allow you to handpick the shows you want to see and choose your seating for each selected performance. The cost of your package will be determined by the performance and seats you select and will include a $10 processing fee. These subscriptions are non-renewable which means you’ll have the opportunity to choose new shows and seats for each season, offering a fresh and tailored theater experience every year.

• Your season tickets will automatically renew each year for your convenience - no forms to fill out or calls to make! Just sit back and enjoy knowing your seats are secured.
• Your payment is processed within 6-10 days following the announcement of the new season’s series using the same payment details as the previous season. Contact us by phone (714) 556-2787 (Monday through Friday 10 am to 5 pm) to update your payment method or schedule. Alternatively, you can renew online directly where you can adjust your payment details or schedule, as needed.
• If you are not interested in the current season, you can cancel within 30 days of the season announcement for a full refund.

• Our subscribers will receive both mailed and emailed notices leading up to the season announcement, and email notices for the automatic payment processing, and the window to request a change in seating.
• To facilitate a smooth renewal process for your season tickets, keep your contact information up to date online under MY ACCOUNT or by calling us.
• If you miss the deadline, please call us at (714) 556-2787 (Monday through Friday 10 am to 5 pm) as soon as possible so we can try to retain your seats. One of our Customer Service Specialists will be happy to assist you with this process.

• Once you have submitted your renewal form, you can call our Ticket Services department to check your order status. However, please note the following guidelines:
  • If you renew online: You will automatically receive an email confirmation after you have completed the renewal process.
  • If you renew by fax: We can confirm receipt on the same day that you send in your form.
  • If you renewed by mail: Please wait a few days before contacting us.
  • You may also include a note with your form if you would like us to contact you as soon as we receive it.

• We accept payments made with credit card (Visa, MasterCard, American Express, and Discover only), personal check, and the Center's gift certificate. Cash payments are recommended for in-person box office transactions only. Renewals by phone must be made with a credit card only.

• Typically, your credit card will be charged in full at the time your renewal is processed.

• Payment plan options are offered for your season ticket renewal to provide flexibility to manage your payments over time.

• 50% now, 50% later: Half of your order amount will be paid at the time of renewal, with the remaining balance charged to your credit card at a later specified date.
• Monthly payment plans: Your total order amount, including a one-time payment plan fee of $14, is divided evenly across a specified number of monthly payments with the first payment occurring at the time of the renewal. Subsequent payments are automatically charged to the same credit card on the 15^th of each month until the total balance is cleared. 

• Please note: A $10 fee is applied to transactions that fail due to issues with the credit card. Make sure that your credit card expiration is past your final payment date and that we have your most up-to-date information to avoid payment issues.
• Your tickets will be issued in installments as payments are made to your order.

• You can request changes to your seat locations as soon as your season is announced, until the renewal deadline set for your series. Change requests can be made online or by phone. Please know that only the primary account holder may request changes to a subscription.
• Please note: Since subscribers can retain their seats from year to year, you may have to try multiple years to be given your preferred seats. We do our best to honor as many requests as possible.

You may indicate how you would like your subscription handled in the first informational box on your renewal form:

• "UPGRADE SAME SERIES" – Check this box if you would like to move to better seats within your original series only. If we are unable to find seats in the area you requested, you will keep your original seats.
• "I AM WILLING TO CHANGE TO SERIES" – This selection indicates that you are willing or would prefer to switch to a different series to improve your seats. Please note your series choices in the box provided in order of preference. If we are unable to find seats in the area you requested in any of your series choices, you will keep your original series and seats.
• "I MUST CHANGE TO SERIES" – Choose this option if you are no longer able to attend your current series and HAVE TO switch to a different one. Note your alternate series choices in the box provided in order of preference. You will be given the best available location in your preferred night. Your original seats will be dropped from your order.
• "DECREASE # OF SEATS TO" – If you would like decrease the number of seats in your subscription, simply indicate how many seats you would like to keep in this specified box. Let us know which seats you would like to retain. Otherwise, we will keep the best, most centered seats in your order.
• "ADDITIONAL SUBSCRIPTION" – Use the second informational box on your renewal form to add seats to your subscription or an additional subscription package to your order. Please specify if you wish to keep all your seats together or if you prefer your new seats to be as close as possible to where you presently are. Note that the former selection may mean moving your current seats to a different location.

• "MUST Change" – Select this option if you are no longer able to attend your current series and MUST switch to a different one. You will be given the best available location in your preferred night. Your original seats will be dropped from your order.
• "WILLING to Change" – Use this option if you can or would prefer to switch to a different series to improve your seats. If we are unable to find seats in the area you requested in any of your series choices, you will keep your original series and seats.

Specific seating instructions can be noted on the space provided on the backside of your renewal form or by using the "Add Notes" button during your online renewal. Be as generous as possible when providing us with your preferred seat location. Broaden your choices and give us plenty of options. If you request only two specific seats, your chances of receiving them are slim. Instead of Orchestra, Row L, Seats 35 and 36, ask for Orchestra, Rows G through L, anywhere between seats 25 and 40. Also consider the possibility of moving to a different series. Weeknights tend to be less popular to audiences than weekends and may contain more open seats. If possible, use the enclosed seating map to chart out the area in which you would like to sit. Please be precise with your markings as anything that falls within a highlighted or circled section is considered a part of your request. If we are unable to fulfill your change request, you will be kept in your current seat locations, unless noted otherwise.

For further assistance with filling out your change request, please feel free to call us over the phone or visit our box office. Our Customer Service Specialists are always ready to help.

• If you find yourself consistently asking for seats that never become available, it is likely because they are already taken by another patron on a season-ticket basis. It may take you multiple years to be moved to your desired location.
   
   When requesting seats we recommend: 

• Be as generous as possible when providing us with your preferred seat location. Broaden your choices and give us plenty of options. If you request only two specific seats, your chances of receiving them are slim. Instead of Orchestra, Row L, Seats 35 and 36, ask for Orchestra, Rows G through L, anywhere between seats 25 and 40.
• Consider the possibility of moving to a different series. Weeknights tend to be less popular to audiences than weekends and may contain more open seats. If we are unable to fulfill your change request, you will be kept in your current seat locations, unless noted otherwise.

• For help with filling out your change request, please feel free to call us over the phone or visit our box office. Our Customer Service Specialists are always ready to help.

• Your seat upgrade depends on a ranking system based on: the number of years a patron has been a subscriber, ticket purchase history, and the current level of activity and support to the Center. Patrons are seated in order of their rank. If the seats you requested are not available, you will remain in your current seats regardless of rank.

• If you want to change the day of your season tickets, we can’t guarantee you’ll keep your current seats due to other subscribers for that series. We will make every attempt to get you the best available seats. If we can’t find available seats in your requested area, we will keep you in your original series and seats unless you note that you “MUST CHANGE” and we will assign the best available seats for your requested series and release your original seats. For help, call or visit our box office.

• We need to wait for all current subscribers to complete their renewal before we can assign seats for seat change requests. This waiting ensures a better chance of getting the seats you want.

• If you’re unhappy with your seat assignment, contact us or visit the box office to explore options for changing your seats, depending on what’s available. If we can’t find seats for the full package, you can try to exchange your tickets for individual shows, as availability can change. Ticket exchanges can be completed over the phone, or in person, with a $2.00 fee per ticket, or fee-free online. The exchange fee is waived as an exclusive benefit for Broadway Premier subscribers.

• We offer accessible seating across all price levels for you and up to three companions. When selecting the seats online, please note the type of accommodation you need (like wheelchair use or no stairs). We may reach out to you to clarify your accessibility needs to discuss your seating options.

• Your season tickets will be issued to your digital ticket wallet at least one month before the first performance of your series. If you do not see your tickets in your wallet by this time, please contact us so that we can ensure your tickets are delivered. 
• If you are on a payment plan, your tickets will be issued in installments as your payments are processed.
• You may contact us to request printed tickets to be mailed or held at will call. A $20 printing fee will apply.

• To access your SCFTA^® digital tickets, open a web browser on any mobile device. Go to wallet.scfta.org and log in using the same username and password that you used to purchase or renew your season tickets.

• Once logged in, you will see all the events that are currently available to you. If you are on a payment plan, you will only see events that are fully paid for.  Selecting the event takes you to the tickets for that event. The QR code associated with your ticket will become visible 10 hours before the start of the event.
• NOTE: The QR code is dynamic and changes every 60 seconds to help prevent unauthorized use of your ticket. DO NOT take a screenshot or print the screen to use as your ticket as this will cause your ticket to be rejected when it is scanned for entrance to the event.

• Here is a short video to assist you in accessing your digital tickets.

• Exchange tickets for a different showing of the same production.
• Share your tickets with a friend using your digital ticket wallet.
• Donate your tickets to the Center for a tax deduction online or by calling us before your show.

• As soon as your tickets appear in your wallet, you may purchase extra tickets to the shows in your series online using a promo code or by calling our box office at (714) 556-2787. Web and phone orders may be subject to additional fees. Show restrictions and ticket limits may apply.

• As a season ticket holder, you can buy up to 9 extra tickets per show. For some shows, there might be a lower ticket limit. If you need more than 9 tickets, contact our Group Services for assistance.

• We aim to provide the best seats available for each show. However, venues differ in layout. For shows at a different venue, we’ll offer seats in a similar price section. Let us know your seating preferences so we can accommodate them as best as we can.

• If you’ve seen a show in your package before, remember each staging can offer a new experience, thanks to different casts and productions. Full-season packages can’t be changed, but for more flexibility, consider our Create-Your-Own Packages.

• Contact us before the first show to cancel your subscription and receive a full refund. After the first show, you may still get a refund minus the cost of past shows and fees.
• We are not able to offer refunds on subscriptions after the second show of your series has passed.

• Season tickets cannot be transferred to another person. Subscription history and relationship with the Center are among the factors that are considered when determining seat assignments. If one subscriber decides to relinquish his/her subscription, we try to give our other season ticket holders a higher priority to take over those seats than others.
• If you are sharing your subscription with a friend, we recommend that you both purchase your packages separately and ask to be "seated with" each other. For security and privacy reasons, please have both parties confirm this request in writing by email or mail to 600 Town Center Drive, Costa Mesa, CA 92626 (Attn: Season Tickets, or you send a fax to (714) 755-7477. We cannot guarantee that you and your friend will be seated together unless this request is received.
• If you are an existing season ticket holder and have a friend who is interested in purchasing a new subscription next to you, please note that your seats may be moved to a different location to accommodate. If you do not want your seats moved, indicate so on your request. Your friend will be seated as close to you as possible.

The easiest way to update your record is by viewing your profile and making the necessary updates to your contact information.

You may also submit a request to change your information through these channels:

• Email: Subscriptions@scfta.org
• Mail: The Center, Attn: Subs, 600 Town Center Drive, Costa Mesa, CA 92626
• Fax: (714) 755-7477