Frequently asked questions

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  • When are you open for ticket sales?

    On days when we do not have a performance Segerstrom Center's primary box office windows and phones are open for sales:

    Monday 10 a.m. until 2 p.m.
    Tuesday – Friday 12 p.m. until 5 p.m..

    When we have a performance we will remain open until 30 minutes after the latest performance time.   

    On Saturdays and Sundays when we have a performance, we will be open beginning 2 hours before the first performance until 30 minutes after the latest performance time. When there is no performance, we are closed. 

  • What methods of payment do you accept?
    • At the Box Office: cash, checks, Segerstrom Center gift certificates, American Express, Visa, MasterCard, Discover, and South Coast Plaza gift certificates.
    • Over the Phone: Segerstrom Center gift certificates, American Express, Visa, MasterCard and Discover
    • Online: Segerstrom Center gift certificates, American Express, Visa, MasterCard and Discover
  • Which box office do I go to?

    Daily ticket sales for all venues are available at Segerstrom Center’s main box office which is located next to the plaza level entrance of Segerstrom Hall in the circular drive. 

    On the night of your performance, the box office at the venue where your performance takes place will open one hour prior to the beginning of the performance.

  • Where do I park to buy tickets at the box office?

    A limited amount of parking in our circular drive is available during the day for box office purchasers.  During performance times, we request that you park in the structure to allow patrons being dropped off for the performance easier access. We will validate parking structure tickets for 30 minutes of free parking.

  • Does my child need a ticket?

    Every patron must have a ticket, regardless of age. As a courtesy to other patrons and the performers, please bear in mind that it is not appropriate for small children to attend symphony, ballet and other performances where silence is a prerequisite for full enjoyment of the artistic experience. Babies in arms are not permitted in all cases.

  • Where can I use my gift certificate?

    Segerstrom Center gift certificates can be used to purchase tickets to any performance taking place in our venues. They can be redeemed in person, over the phone or online. At this time we are unable to redeem gift certificates for food or beverages purchases.

  • Do you sell tickets through other websites?

    In California, anyone can purchase and resell legitimate tickets. Buyer Beware: Tickets sold by resellers have substantial service fees, often more than 300% of face value.

    We cannot control the fees someone else may charge for tickets we do not authorize to be re-sold. If you purchase tickets from anyone other than Segerstrom Center for the Arts, please check the seller's credibility and examine tickets carefully for authenticity.

    Duplicate, counterfeit or otherwise altered tickets will not be honored for admission to any performance.

    Occasionally we may allocate tickets through Goldstar or a performing artist or company will make tickets available through their official or fan club website.

  • Are there additional fees when buying tickets?

    Web sales incur an 11% service fee. 
    Phone sales incure a 13% service fee.

  • Do you offer Rush tickets?

    Specially-priced Rush tickets may be available at the Center Box Office one hour prior to selected performances for full-time students and senior citizens. For more information, please call (714 ) 556- 2787 or visit our Rush information page.

  • Does your box office sell ticket for all events in your venues?

    Events taking place in all venues are for sale at the Center’s main box office.  This includes tickets to performances by Pacific Symphony, Philharmonic Society and Pacific Chorale.

  • If I order on the website or over the phone, how do I get my tickets?

    You can have your tickets delivered digitally to your smartphone or held at the box office for pick-up. 

  • I ordered tickets online or over the phone and never received them. What do I do?

    If you never received your tickets we can replace them for you. Please call our Ticketing Services department at (714) 556-2787 and one of our Customer Service Specialist can assist you. For the fastest service, please have your ticket order confirmation number ready. Please note that replacement tickets cannot be resent, they will be held at the box office for pick up and ID may be required.

  • What is Will Call?

    Will Call is a term used to mean tickets are held at the box office for pick up. Selecting Will Call or Hold at Box Office as a ticket delivery method means that you will come to the box office in person to pick them up. We suggest that if you selected this delivery method that you arrive at least one hour before your performance. However, ticket are available for pick up as early as you would like to come by, including immediately after purchase.

  • Is there a limit on how many tickets I can buy to a performance?

    Ticket limits will vary by performances.  You can find information about limits on a specific performance by visiting the performance details page for the production.  Generally, we allow eight tickets per customer.

    Many performances offer group tickets.  For more information on if your party qualifies for group sales tickets, please visit our Group Sales page.

  • Can I go inside the theater to look at seats before I buy them?

    We are unable to offer the ability to go inside the theater to look at seats.

  • If I change my mind, can I get a refund?

    If you contact us within 24 hours of your purchase you may be eligible to receive a refund.  This is not available for all performances.  Please contact Ticketing Services at (714) 556-2787 to discuss your request and one of our Customer Service Specialists will review your order. After 24 hours, all sales are final.

  • I lost my tickets. Can you help me?

    We can replace lost tickets either in advance or at the time of the performance. (Subject to a $3 service fee)

    In advance of your show, please call Ticketing Services at (714) 556-2787.  We will ask you some questions to verify your purchase and hold replacement ticket at the box office for you to pick up. ID may be required.

    On the night of your performance, you can go to any box office window and our Customer Service Specialist will assist you with replacement tickets.

 

 

Know before you go

Our commitment to your safety

At Segerstrom Center for the Arts, our most important goal is to create an environment in which audiences, artists, volunteers, students, and staff feel safe while attending an event at the Center.

Segerstrom Center for the Arts will no longer require proof of a negative COVID-19 test or vaccination for entry to most performances.

Though masks are also not required for performances, we strongly recommend guests 2+ years of age wear masks consistent with CDC guidelines (completely covering the nose, mouth, and under the chin) while inside our venues and public spaces when not actively eating or drinking.

For any event-specific safety policies please review the audience advisory for your performance.

These policies are subject to change at any time.

Please read on for details about health and safety on our campus and what to know before you go.

  • Air Quality
    • We exceed the CDC recommended filtration recommendations with our MERV-14 filters.
    • Our state-of-the-art air handling systems are operating to full design capabilities to maximize the number of fresh air exchanges per hour.

  • Enhanced cleaning procedures
    • We have implemented rigorous cleaning procedures that follow CDC guidelines for cleaning.
    • We pay special attention to high traffic areas, frequently touched surfaces, like doorknobs, railings, elevator buttons, and restrooms, which are sanitized with increased frequency. 

  • Touchless environment
    • All tickets will be delivered to your mobile device to reduce touchpoints.
    • The sale of food and drink will be made by contactless payment or card purchases only.
    • Touchless flush valves and faucets have been installed in all restrooms.
    • We have installed hand sanitizers throughout the campus including the Julianne and George Argyros Plaza.
    • Since everything can’t be touchless, we encourage everyone to wash their hands frequently and to use the hand sanitizer stations located throughout our campus.

  • Health and safety screenings
    • If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. Contact our Guest Services team at 714-556-2787 for information about your ticket exchange options.
    • Before each performance, staff, volunteers, and artists are required to certify that they are not experiencing symptoms and have not been recently exposed to COVID-19.
    • To expedite our safety screenings as you enter, please bring minimal personal items with you.
    • Coat check will not be offered.

  • Accessing your digital tickets
    • To access your digital tickets, open a web browser on any mobile device. Go to wallet.scfta.org and log in using the same username and password that you used to purchase your tickets.
    • Once logged in, you will see all the events where you selected to receive a digital ticket. Selecting the event takes you to the tickets for that event. The QR code associated with your ticket will become visible 10 hours before the start of the event.
    • NOTE: The QR code is dynamic and changes every 30 seconds to help prevent unauthorized use of your ticket. DO NOT take a screenshot to use as your ticket as this may cause your ticket to be rejected when it is scanned for entrance to the event.


We look forward to welcoming you back to the Center, and please know that we’re doing everything we can to ensure a safe, enjoyable visit. Our staff is here to help. On behalf of everyone at Segerstrom Center for the Arts, thank you for following all health and safety procedures, and enjoy the performances.
 

These protocols currently in place are subject to change in compliance with revisions to national and local guidelines regarding COVID-19. While we will provide the most up-to-date public health procedures to improve safety, they are not an absolute protection against contracting COVID-19. Persons assume the risk of contracting COVID-19 by entering the facility.

 

UPDATED: July 1, 2022

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