POSITION SUMMARY:
The Ticket Taker 2/Wheelchair Attendant is responsible for greeting and transporting patrons to their seats when they arrive for a performance or event. Will perform Ticket Taker 1 duties when not assigned to the Ticket Taker 2 position or as required. Scan tickets and direct patrons to their designated seating area. Be available to answer patron questions or direct them to the appropriate person for assistance. The assigned shifts and performance venues will vary depending on performance schedules and include evenings, weekends, and holidays. Work hours and shift assignments are not guaranteed.
PRIMARY RESPONSIBILITIES*:
- Operate and push patrons in wheelchairs to their assigned seats as required, following proper procedures. Assist during intermission and end of the performance.
- Assist head ushers in the event set up, including inspecting the lobby, delivering programs to assigned areas, and inserting “stuffers” into programs before distribution.
- Replace lids, straws, napkins, and other items for drinks in seats, as required for performances.
- Sign out a ticket scanner and go to the assigned location to await arriving patrons.
- Greet patrons as they arrive and direct them to their assigned seating location or correct performance venue.
- Answer questions, resolve any patron concerns that may exist or direct them to a Head Usher, Performance Manager, or the Guest Services Desk.
- Remain at the assigned position until the last patron arrives, even after the performance has begun.
- Become very familiar with venue layouts to assist patrons with seat, restroom, food and beverage locations.
- Help patrons leave the building at the end of the performance or event.
- Support volunteer ushers by retrieving vests and sweaters in the usher closet before and after the performance.
*- Other duties may be assigned in support of departmental goals
ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES:
- High School diploma or GED required
- 1-2 years experience working in a customer/public service environment
- 6-12 months ticket taker experience
- Possess excellent communication and English skills
- Friendly demeanor with the ability to work with and successfully resolve problems or issues
- Dependable and reliable, able to meet the minimum requirements of the work schedule
PHYSICAL DEMANDS*:
- Regularly walk, stand, and climb stairs in the performance of duties
- Ability to speak clearly with sufficient hearing to communicate effectively
- Periodically lift and move up to 20 pounds
- Must possess the strength to push a wheelchair up to 350 pounds
* - Consistent with its obligations under the law, Segerstrom Center for the Arts will provide reasonable accommodation to any employee with a disability who requires accommodation to perform essential functions of their job
WORK ENVIRONMENT:
- Occasional exposure to outside weather conditions
- Must be able to perform duties under dark or semi-dark lighting conditions
- A fast-paced and ever-changing environment
- Noise level is typically moderate but may be loud during performances
Segerstrom Center for the Arts is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other status protected by local, state, or federal law.