POSITION SUMMARY:
Our Customer Service Specialists support the belief in the power of performing arts to transform lives and that the shared experience and exploration of the arts will help create a more culturally connected and vital community. The Customer Service Specialists report to the Ticket Services management team. This opportunity is a part-time, 16-29 hours per week position.
PRIMARY RESPONSIBILITIES*:
- Provide a high level of customer service in a fast-paced work environment
- Retain and utilize informational resources to provide patrons with up-to-date information about the Center
- Answer a variety of questions and process daily sales
- Flexible with changing information
- Answer incoming calls and online chats
- Assist with season ticket sales and general clerical duties
- Processes credit card and cash transactions
- Greet patrons in front of the box office at showtime
- Assist patrons at the guest service desk
- Assist with audience engagement activities and special events
- Conduct surveys with patrons
- Work merchandise sales
- Ask for round-up donations
- Assist in new staff training
- Perform Reception coverage as needed.
*- Other duties may be assigned in support of departmental goals.
ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES:
- 6-12 months of customer service experience and/or training; or equivalent combination of education and experience
- Strong computer skills. Microsoft Office suite proficiency (Word, Outlook, Excel, and PowerPoint) preferred
- Experience with Slack, Tessitura, Genesys desired
- Excellent written and verbal communication skills
- Strong sense of urgency and commitment to customer service
- Ability to regularly problem-solve with tact and diplomacy
- A dedicated team player with strong attention to detail
- Consistent and punctual attendance required.
PHYSICAL DEMANDS*:
- Frequently perform desk-based computer tasks, use telephone, and write by hand
- Possess manual dexterity to finger, handle, and feel
- Regularly walk in the performance of duties
- Frequently stand, reach, stoop, kneel and crouch
- Ability to speak clearly with sufficient hearing to communicate effectively
- Periodically lift and move up to 30 pounds.
* - Consistent with its obligations under the law, Segerstrom Center for the Arts will provide reasonable accommodation to any employee with a disability who requires accommodation to perform essential functions of their job
WORK CONDITIONS:
- A fast-paced and ever-changing environment
- Occasional work in the evenings or on the weekends
- Noise level may be above average during live events and performances.
Segerstrom Center for the Arts is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other status protected by local, state, or federal law.