Accessibility

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  • Do you have accessibility seating?
    • We have accessible seating such as removable and transfer seats in all our venues. You can reserve them online, over the phone or at the box office. Please tell us what needs you have so we can make the right arrangements for you.
  • Can my family sit next to me in the accessibility section?

    • You can purchase up to 3 companion seats per accessible seat. Any additional companions will be seated as close as possible to your party.
  • I can’t hear the show. What services do you offer for the hearing impaired?
    • We have assistive listening devices available at every performance for free. These lightweight devices have a circular wheel to amplify the volume of the show. You can check them out on the Orchestra level lobby of both Segerstrom Hall and Renee and Henry Segerstrom Concert Hall. A driver’s license or credit card is required to checkout a device and will be returned to you when you check it back in. 
    • We also offer American Sign Language (ASL) and Open Captioning for select Saturday matinee Broadway performances. Click here to view and purchase tickets for a Broadway ASL and Open Caption shows.
  • I can’t see the show. What services do you offer for the visually impaired?
    • We offer Audio Description for select Saturday matinee Broadway performances. Audio Description is a live, verbal description of actions, costumes, scenery, and other visual elements of a performance that is broadcast to patrons via an assistive listening device. You will check out an Assistive Listening Device to have access to the narrative. See instructions above for how to check out the headset, please ask for the Audio Description channel. Click here to view and purchase tickets for Broadway audio described shows.
    • We also offer free large print programs for Broadway and Dance shows. They are available at the podium, near the entrance of the Plaza level lobby and at the podium on the Orchestra level lobby.
    • Binoculars are available to rent at the usher podium on the Orchestra level lobby of Segerstrom Hall. On R & H Concert Hall, ask the head usher on Orchestra level for assistance there is an $8 fee per pair.  You will also need to leave a major credit card or state issued ID, which will be returned when you bring the binoculars back.
  • Do you allow service dogs and/or companion animals? Do I need to bring proof that my dog is a service dog?
    • We allow service dogs in our all venues. No proof is needed but your service animal must be trained to address your physical, sensory, intellectual and/or mental disability. Companion animals are not allowed.
  • My child has autism and can’t sit still for an entire show. Do you offer any programming for him? 
    • Our sensory-friendly Family Series is specifically designed for people with sensory sensitivity. Our Family series is geared towards children with the developmental ages of 4-8. The shows are usually an hour long with no intermission. Lights and sound may be adjusted for each production. Patrons are free to talk, move about the theater, or use handheld devices during the performance.


  • My caregiver can’t attend the show with me. Do you have someone who could help me navigate the theater?
    • Our ushers are trained to help patrons navigate the theater. You will recognize our ushers as those who are wearing an orange tie and a charcoal gray vest. Ask any usher and we will arrange someone to help you during your stay. The ushers, using the patrons or one of our wheelchairs, can assist patrons from the car in the circle to the seating area. They will pick them up at the end of the show and take them back to their car in the circle on Plaza level.
  • What discounts do you offer? Do you offer discounts for caregivers?

    • We offer senior and student rush for select performances. Seniors need to be 65 and over and students must be full time high school or college. Rush tickets are only available the day of the show at the box office. Tickets are usually $20 per ticket/1 ticket per valid ID but guidelines do vary. Call or check our website on the day of the show to see if rush tickets are available. Click here to view today's rush information.
    • We also offer a discount program called Center Access for seniors, students, teachers and members of the armed forces. There is a $10 annual fee and you need to fill out an application and submit your proof of eligibility. After we have received your application, you will start receiving discounts on select shows via email or mail. Click here to learn more about Center Access.
    • We do not offer discounts for caregivers. Your caregiver will be allowed to take you to your seat before the performance and pick you up at the end.  You may purchase a lower priced ticket for you caregiver and they would sit in that location during the performance, and could assist you at intermission.  Your caregiver may wait in a designated place in the lobby during the performance.  They would not be able to see the performance, but would be available should you need assistance.
  • Do you have accessible and/or companion restrooms?

    • We have accessible restrooms on every level of Segerstrom Hall except Plaza and on every level of Renee and Henry Segerstrom Concert Hall. We have companion restrooms available in both halls upon request. Just ask the nearest usher.
  • Do you have parking for the disabled? Is parking far from the theater?
    • There are parking spaces for patrons with disabilities on every level of the parking structure on the corner of Sunflower/Avenue of the Arts for shows in Segerstrom Hall and on every level of the parking structure on the corner of Anton/Park Center Drive for shows in Renee and Henry Segerstrom Concert Hall. There is a $12 cash fee upon entry.
    • Valet parking is available on Town Center Drive, in the circle in front of the theater for $20 cash.
  • How can I buy tickets? Do I need to show proof of my disability when I purchase tickets?
    • You can purchase tickets at the box office, over the phone (714-556-2787) or online. Our box office/phone hours are Monday 10 a.m. to 2 p.m. and Tuesday – Friday 12 p.m. to 5 p.m.. There is a 13% processing fee for phone orders and an 11% fee applied to ticket purchases online.
    • You don’t need to tell us your disability, you just need to tell us what type of seating accommodations you require so that we can find the best seats to fit your needs.
  • My question wasn’t answered. Who can I ask?
    • For any other questions, please email access@scfta.org or call our ticket office at (714) 556-2787.

 

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