Security plays an important role with the Center to ensure a safe, secure, and friendly environment for all patrons, performers, guests, and staff who work or attend events within the Center campus. The Security Department protects the Center’s facilities at all times.
The Security Shift Supervisor is responsible for overseeing the work activities of the Center’s Security Officers. This position will also monitor all activity around the campus to ensure the physical security of the Center and provide for the personal safety of employees, patrons and the general public through prevention and deterrence. This position is full-time, non-exempt.
- Understand, operate, and monitor security control panels, alarms, and related security equipment that provide area surveillance.
- Follow and enforce policies, and procedures.
- Maintain working knowledge of the locations of various departments, buildings, access routes and admitting requirements.
- Provide information and directions to patrons and employees.
- Patrol and inspect the facility and report security and general maintenance problems to the proper authorities and departments.
- Review and maintain logs and records, complete paperwork, and use a computer terminal to input and retrieve data.
- Respond to and investigate situations reported to the Security Department, coordinate arrival of any emergency personnel and direct them to the scene of the incident and render aid whey appropriate.
- Write incident reports.
- Wear uniform assigned to Security Department.
- Counsel, motivate, and develop Security Officers. Provide leadership by example and communicate effectively with employees to support and foster a teamwork environment.
- Responsible for writing performance evaluations and identifying strengths and weaknesses in a direct reports work performance.
- Prepare and organize schedules for employees.
- Provide corrective action for employees, when necessary, in an effective and professional manner.
*- Other duties may be assigned in support of departmental goals
- Excellent verbal and written communication skills.
- Ability to evaluate situations and use good judgment in resolving issues.
- Establish and maintain effective working relationships.
- Ability to gather and organize facts and complete clear, concise incident reports.
- Exercise alertness and be able to act quickly, calmly and with good judgment in an emergency.
- Operate security equipment.
- Must have the ability to stand and walk for extended periods of time.
- Microsoft Office, Acrobat, general computer knowledge.
- Possess the ability to interact effectively with all levels of Segerstrom Center patrons, donors, and staff, being always professional and appropriate.
- Able to deal with tense situations with the ability to successfully communicate challenges and potential solutions.
- Able to adapt quickly to high paced, continually changing situations.
- Willing to work as part of a diverse team that does a wide variety of tasks.
- Punctual attendance is required. Must be able to work within a flexible schedule and meet work commitments with reliability; including the ability to work day and/or night hours.
- Ability to communicate effectively in the English language, verbal and written, is required.
- Ability to be an effective listener and discuss problems respectfully.
- Dress appropriately for the occasion with proper grooming.
- High School diploma or equivalent.
- Possess a valid California driver’s license
- Supervisory experience preferred.
- Event experience preferred.
- Required to walk periodically and throughout the scheduled work shift, making rounds around the campus which will also include going up and down several flights of stairs.
- Must be able to stand throughout the scheduled work shift.
- May also sit at a posted position periodically and/or throughout the scheduled work shift.
- Demonstrate manual dexterity while using hands including heavy use of keyboard.
- Must be able to communicate and hear clearly.
- Must also be able to reach with hands and arms; and stoop, kneel, crouch.
- May be required to periodically lift and/or move up to 30 pounds.
- Must have good vision to include close vision, distance vision, and the ability to adjust focus while maneuvering through both light and dark spaces and in stairways.
* - Consistent with its obligations under the law, Segerstrom Center for the Arts will provide reasonable accommodation to any employee with a disability who requires accommodation to perform essential functions of their job
- While performing the duties of this job, the employee is regularly exposed to outside weather conditions.
- The noise level in the work environment is usually quiet. When in event spaces, the noise levels can be very loud.
- Work areas subject to low and high intensity lighting levels, and varying degrees of temperature.
- Office space area is well-lit and room temperature controlled.
All Segerstrom Center employees must be fully vaccinated against COVID-19, subject to certain medical, disability, and religious exemptions.
Segerstrom Center for the Arts is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other status protected by local, state, or federal law.