An integral Security Team member, this position reports to the Security & Public Safety Management Team. Responsible for supervising the on-duty security staff, the Security Supervisor is often the lead Security Department representative on campus. Through their leadership, the position will monitor all activity around the campus to ensure the Center’s physical security and provide for the personal safety of employees, patrons, and the public through prevention, reporting, and deterrence. This position may require some evening, weekend, and holiday hours.
DUTIES AND RESPONSIBILITIES*:
- Supervise, counsel, motivate, and develop Security Officers.
- Lead by example and communicate effectively with employees.
- Foster teamwork in the work environment.
- Provide constructive performance feedback to team members.
- Prepare and manage staff work schedules.
- Understand, operate, and monitor security control panels, alarms, and related security equipment to safeguard Center property, staff, and guests.
- Follow and enforce policies and procedures.
- Provide information and directions to patrons and employees.
- Patrol and inspect the facility and report security and general maintenance problems to the proper authorities/departments.
- Review and maintain logs and records, complete paperwork, and use a computer terminal to input and retrieve data.
- Respond to and investigate situations reported to the Security Department. Coordinate the arrival of emergency personnel and direct them to the incident scene.
- Render aid when appropriate.
- Write and submit incident reports.
*- Other duties may be assigned by the supervisor in support of departmental goals
ESSENTIAL SKILLS AND QUALIFICATIONS:
- High School diploma or equivalent required. Some college is preferred.
- Four (4) years of experience in physical security, law enforcement, military, or any combination thereof, with at least two (2) years in leadership roles.
- Frontline security operations experience and guest services training.
- Strong verbal and written communications skills.
- Customer-service oriented with a friendly, calm, and professional demeanor and temperament to work with others to successfully resolve problems or issues.
- Good planning and organizational skills are a plus.
- Strong attention to detail.
- Ability to multitask and successfully perform in a dynamic work environment.
- Working knowledge and experience with systems and processes within an entertainment venue.
- Frequent computer-based work requires proficiency in MS Office (Word, Excel, Outlook, PowerPoint, OneNote. Etc.).
- Present a solutions-oriented, seek to understand, big picture approach.
- Dependable, reliable, and able to meet the work schedule requirements, including late nights, weekends, and holidays.
- Possess and maintain a valid driver’s license.
- Frequent walking, standing, and climbing stairs.
- Occasional lifting and moving objects up to 30 pounds.
- Possess the ability to reach with hands and arms, stoop, kneel, crouch.
- Good vision includes close vision, distance vision, and the ability to adjust focus while maneuvering through light and dark spaces and stairways.
- Requires careful observation, excellent memory, and constant spatial awareness.
* - Consistent with its obligations under the law, Segerstrom Center for the Arts will provide reasonable accommodation to any employee with a disability who requires accommodation to perform essential functions of their job
- Regular exposure to outside weather conditions.
- The noise level in the office environment is usually quiet, temperature-controlled, and well-lit.
- The noise level in event spaces may be loud at times.
Segerstrom Center for the Arts is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other status protected by local, state, or federal law.