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SEASON TICKET BENEFITS


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FREQUENTLY ASKED QUESTIONS


What is a season ticket package?

What benefits are there to buying season tickets?

How do event parking vouchers work?

How much do season ticket packages cost?

I am interested in purchasing a subscription for the full season. How do I go about doing that?

How many subscription seats can I purchase?

What if I only want certain shows for the season?

I already have season tickets, how do I renew?

What if I miss the renewal deadline?

How do I know if you have received my order?

What methods of payment do you accept? When will my credit card be charged? What payment options are available?

I want to make changes to my seat assignment. What should I do?

How should I fill out my renewal form in order to reflect the changes I want?

I try every year to get better seats but I never seem to move. Why?

What determines if my seats get upgraded?

I need to move my season tickets into a different day. Do I still get my current seat locations?

Why can't I select my seats right now?

I have received my seat assignment for the season. What can I do to improve my seat locations?

What should I do if I need accessible seating?

When will I receive my tickets?

What can I do with tickets to shows I can't attend?

How do I purchase additional tickets?

How many extra tickets to a show can I purchase?

Some of my performances are at a different venue. Am I going to get comparable seats?

I have already seen one of the shows in my package and don't want to see it again. Can anything be done?

I wish to cancel my subscription. What do I do?

May I transfer my season tickets to another party?

My contact information has changed. How do I update my record?


What is a season ticket package?
Here at the Segerstrom Center for the Arts, we have multiple series genres available on a season ticket basis: Broadway, Curtain Call, Cabaret, Concert, Dance, Family, and Jazz.

A season ticket—or subscription—package allows you to purchase the same number of tickets for every show in your selected series genre all at once. All of your performances will fall on a set day of the week and time; you will also have the same seat assignment for each show. A subscription package to Broadway series 5 in Tier 1, Row M, Seats 4 and 5 means that you will attend Broadway shows that are scheduled on Saturday matinees and you will sit on the aforementioned seat locations every time.

For more information on each series, please visit the Season Packages page on our website.

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What benefits are there to buying season tickets?
With a season ticket package, not only is it possible to save money over individual ticket purchases, but time, as well. Most of our shows offer special subscription rates that are discounted from regular single- ticket prices. Buying the shows in one convenient bundle means that you do not have to call us each time they go on sale. Furthermore, our full season ticket packages are renewable: you are guaranteed the same seats year after year if you choose to renew. Other perks include the ability to purchase additional tickets to all the shows in your series before the general public, the affordability of paying for your package in installments, the convenience of pre-purchasing event parking vouchers, a discounted fee for show-by-show exchanges, plus a Center Rewards Card that entitles you to savings at local area merchants to complete your evening at the theater. For additional benefit information, please visit the Season Tickets Benefits page at our website.

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How do event parking vouchers work?
The surrounding parking structures that service Segerstrom Center for the Arts charge a $10 fee per vehicle, cash only. Full-package subscribers are able to purchase event parking vouchers with their season ticket order, eliminating the fuss of making sure you have enough cash on hand. There are no limits to how many vouchers you can get, so if you know ahead of time that other attendees in your party are driving themselves to the Center, you can easily purchase additional vouchers.

Each voucher is good for one self-parked vehicle and must be surrendered to the parking attendant/cashier upon entering. These are not valid during regular parking hours and can only be redeemed when attending Center-presented events. Please remember to safeguard your voucher as we CANNOT replace it if lost, stolen, destroyed, altered or used without your permission.

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How much do season ticket packages cost?
Season ticket packages vary in cost each season. Pricing depends on which series day/time and seating area you choose. We have a variety of prices available to work with every budget.

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I am interested in purchasing a subscription for the full season. How do I go about doing that?
When available, you can purchase a full, renewable subscription package online through our website, or by contacting us directly through the box office or over the phone at (714) 556-2787 (10a-6p daily).

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How many subscription seats can I purchase?
Generally, there is no limit to the number of season ticket packages you can purchase to our series (exceptions may apply). Please note that our group services department offers groups season ticket packages to our Broadway and Curtain Call series if you are interested in purchasing 15 or more seats.

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What if I only want certain shows for the season?
If you are not interested in seeing every show in a season, our Create-Your-Own packages may be the best option for you. These customizable packages, usually available late summer or early fall, allow you to select your shows and seat locations within the current season. Package pricing depends on the performances and seats you choose, plus a $10 processing fee. Your seat location will vary with each show and is based on availability. You will receive the same benefits as our full package subscribers; however, these subscriptions are non-renewable. You will need to select new shows and seats each year.

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I already have season tickets, how do I renew?
Renewing is easy! We usually send out renewal forms in the spring of each year. Once they are ready, you will automatically be notified by e-mail. You will receive your renewal packet in the mail soon after. Please make sure we have your valid e-mail address to avoid any delays in receiving your form.

You can renew your season tickets in five simple ways: you can visit us online, mail in your renewal form using the enclosed return envelope, fax it to (714) 755-7477, come in person to our box office, or, if you do not plan on making any changes to your subscription, call us over the phone at (714) 556-2787 (10a-6p daily). Please note that only the primary account holder may request to make changes to a subscription or renew in person or by phone.

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What if I miss the renewal deadline?
In an effort to make sure that you are notified of your season ticket renewal, you will receive notices by e-mail and mail twice: first when we begin the renewal process, and then closer to the deadline. Please make sure to renew on time.

If you miss the deadline, please call our ticketing line at (714) 556-2787 (10a-6p daily) as soon as possible so we can try to retain your seats. One of our Customer Service Specialists will be happy to assist you with this process.

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How do I know if you have received my order?
Once you have submitted your renewal form, you can call our Ticket Services department to check your order status. However, please note the following guidelines:

If you renew online: You will automatically receive an email confirmation after you have completed the renewal process.

If you renew by fax: We can confirm receipt on the same day that you send in your form.

If you renewed by mail: Please wait a few days before contacting us.

You may also include a note with your form if you would like us to contact you as soon as we receive it.

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What methods of payment do you accept? When will my credit card be charged? What payment options are available?
We accept payments made with credit card (Visa, MasterCard, American Express, and Discover only), personal check, and the Center's gift certificate. Cash payments are recommended for in-person box office transactions only. Renewals by phone must be made with a credit card only.

Typically, your credit card will be charged in full at the time your renewal is processed. For a limited time, you may also opt to use one of our payment plan options:

  • 50% now, 50% later: Half of your order total will be charged to your credit card at the time of renewal. The remaining balance will be charged at a later date specified on your order form.
  • Monthly payment plan: This plan splits your order total evenly between a specified number of payments. The initial sum will be charged to your credit card at the time of renewal. The rest of your payments will be automatically charged to the same credit card on the 15th of each subsequent month until the balance is paid off. An additional $14 fee is applied to the order.

Please note that there is a $10 declined credit card fee charged to monthly transactions that do not go through. Make sure that your credit card expiration is past your final payment date and that we have your most up-to-date information to avoid payment issues. Your tickets will be mailed to you in installments as your payments are processed.

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I want to make changes to my seat assignment. What should I do?
You may ask to make changes to your seat location during the renewal period each year. We require all change requests to be done in writing. Your preferences can be noted on your renewal form, which you can then mail or fax, or in the comments section when renewing online. Please know that only the primary account holder may request to make changes to a subscription.

PLEASE NOTE: Since subscribers can retain their seats from year to year, you may have to try multiple years to be given your preferred seats. We do our best to honor as many requests as possible.

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How should I fill out my renewal form in order to reflect the changes I want?
You may indicate how you would like your subscription handled in the first informational box on your renewal form:

  • "UPGRADE SAME SERIES" – Check this box if you would like to move to better seats within your original series only. If we are unable to find seats in the area you requested, you will keep your original seats.
  • "I AM WILLING TO CHANGE TO SERIES" – This selection indicates that you are willing or would prefer to switch to a different series to improve your seats. Please note your series choices in the box provided in order of preference. If we are unable to find seats in the area you requested in any of your series choices, you will keep your original series and seats.
  • "I MUST CHANGE TO SERIES" – Choose this option if you are no longer able to attend your current series and HAVE TO switch to a different one. Note your alternate series choices in the box provided in order of preference. You will be given the best available location in your preferred night. Your original seats will be dropped from your order.
  • "DECREASE # OF SEATS TO" – If you would like decrease the number of seats in your subscription, simply indicate how many seats you would like to keep in this specified box. Let us know which seats you would like to retain. Otherwise, we will keep the best, most centered seats in your order.
  • "ADDITIONAL SUBSCRIPTION" – Use the second informational box on your renewal form to add seats to your subscription or an additional subscription package to your order. Please specify if you wish to keep all your seats together or if you prefer your new seats to be as close as possible to where you presently are. Note that the former selection may mean moving your current seats to a different location.

For web renewals, please use the following guidelines to flag your alternate series choices:

  • "REQUIRED" – Select this option if you are no longer able to attend your current series and MUST switch to a different one. You will be given the best available location in your preferred night. Your original seats will be dropped from your order.
  • "PREFERRED" – Use this option if you can or would prefer to switch to a different series to improve your seats. If we are unable to find seats in the area you requested in any of your series choices, you will keep your original series and seats.

Specific seating instructions can be noted on the space provided on the backside of your renewal form or on the "Special Requests and Comments" page at our website for online renewals. Be as generous as possible when providing us with your preferred seat location. Broaden your choices and give us plenty of options. If you request only two specific seats, your chances of receiving them are slim. Instead of Orchestra, Row L, Seats 35 and 36, ask for Orchestra, Rows G through L, anywhere between seats 25 and 40. Also consider the possibility of moving to a different series. Weeknights tend to be less popular to audiences than weekends and may contain more open seats. If possible, use the enclosed seating map to chart out the area in which you would like to sit. Please be precise with your markings as anything that falls within a highlighted or circled section is considered a part of your request. If we are unable to fulfill your change request, you will be kept in your current seat locations, unless noted otherwise.

For further assistance with filling out your change request, please feel free to call us over the phone or visit our box office. Our Customer Service Specialists are always ready to help.

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I try every year to get better seats but I never seem to move. Why?
If you find yourself consistently asking for seats that never become available, it is likely because they are already claimed by another patron on a season-ticket basis. It may take you multiple years to be moved to your desired location.

When requesting seats we recommend:
Be as generous as possible when providing us with your preferred seat location. Broaden your choices and give us plenty of options. If you request only two specific seats, your chances of receiving them are slim. Instead of Orchestra, Row L, Seats 35 and 36, ask for Orchestra, Rows G through L, anywhere between seats 25 and 40. Also consider the possibility of moving to a different series. Weeknights tend to be less popular to audiences than weekends and may contain more open seats. If we are unable to fulfill your change request, you will be kept in your current seat locations, unless noted otherwise. For help with filling out your change request, please feel free to call us over the phone or visit our box office. Our Customer Service Specialists are always ready to help.

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What determines if my seats get upgraded?
There are several factors we consider when looking at a seating request. We use a ranking system that takes into account the number of years a patron has been a subscriber, the date the renewal form was received with payment, ticket purchase history, and current level of activity and support to the Center, among other things. Patrons are seated in order of their rank. If the seats you requested are not available, you will remain in your current seats regardless of rank.

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I need to move my season tickets into a different day. Do I still get my current seat locations?
Because we have existing subscribers, we are unable to guarantee your current seat locations will be available on a different night. For these requests, tell us which series you would like to change to and let us know what your desired seat locations are. We will assign you the best available seats as much as we can. If we have nothing available in the area you requested, we will keep you in your original series and seats. If you can no longer attend your current series, please indicate "MUST CHANGE" on your renewal form and you will be given the best available location in your preferred night. Your original seats will be dropped from your order. All change requests must be noted in writing on your renewal form or on the comments section for online renewals.

If you would like assistance in filling out your change request, please feel free to call our phone line or visit our box office. Our Customer Service Specialists are always ready to help.

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Why can't I select my seats right now?
We need to wait to receive all our renewals back from existing subscribers before we can begin to consider seating for upgrade requests and new subscription orders. While we would like to give you your seats immediately, the waiting process greatly improves your chances of receiving what you requested.

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I have received my seat assignment for the season. What can I do to improve my seat locations?
If you are not satisfied with the seats you have been assigned, please call us or visit our box office. We will be more than happy to discuss changing your seats based on open availability.

If we are unable to improve your seats for the season, you may attempt to exchange your tickets on a show-by-show basis. Patrons exchange tickets all the time; seats may open up at a moment's notice. You may complete the transaction over the phone or in person at the box office. As a subscriber, you are also more than welcome to leave your tickets at our box office. We will hold on to your tickets while we attempt to find better seats for you as they become available. Please note that there is a $2.00 charge per ticket to exchange into another show.
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What should I do if I need accessible seating?
The Center strives to meet the unique needs of each of our patrons. We have accessible seating available at all price levels. Depending on seat availability, we are able to accommodate you and up to three companions in our accessible areas. Please notate any accessibility needs on your form and indicate your preferred price level. Also specify the type of accommodation you require, if any (e.g. you or someone in your party utilizes a wheelchair or is unable to climb stairs). After your renewal or subscription form is processed, you may receive a call from our Subscriptions office to further discuss accessibility seating options.

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When will I receive my tickets?
Your season tickets will be mailed to you by US first-class mail at least one month before the first performance of your series. If your tickets have not arrived by this time, please contact us to have replacement tickets arranged at no additional charge. Replacement tickets will be held at will call for pick up. You may also have them sent to you via Fed Ex for an additional charge of $18.

If you elected to use a payment plan, your tickets will be sent out in installments as your payments are processed.

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What can I do with tickets to shows I can't attend?
You may exchange your tickets to another performance of the same show. Some restrictions will apply. Please refer to your Season Ticket Holder Information Guide for more details.

If you cannot attend any of the performances of that show, feel free to give the tickets to a friend to enjoy the show.

You may also turn your ticket into a Tax Deductible Donation to the Center. Please make sure you call before your show to take advantage of this benefit.

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How do I purchase additional tickets?
As soon as you receive your tickets in the mail, you may purchase extra tickets to the shows in your series by visiting our box office or calling our ticketing line at (714) 556-2787 (10a-6p daily). Orders purchased by phone may be subjected to additional fees. Show restrictions and ticket limits may apply.

If you elected to use a payment plan, you may only purchase extra tickets to the shows you have received in the mail.

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How many extra tickets to a show can I purchase?
In general, as a season ticket holder you are able to purchase up to 16 extra tickets to a production in addition to your subscription seats through our ticketing line. However, some productions may limit the amount of extra tickets you can purchase to a smaller number. If you would like to purchase more than the limit, we encourage you to use our Group Services department to book a group for your visit to the Center.

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Some of my performances are at a different venue. Am I going to get comparable seats?
We always try to give you the best seats possible for each show. However, each of our theaters is configured differently from the others. For performances taking place outside their usual venue, you will be given comparable seating in the equivalent price section. If you have specific seating preferences, please make sure to let us know so we can note it in your order.

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I have already seen one of the shows in my package and don't want to see it again. Can anything be done?
Longtime season ticket holders and avid theater-goers will find that repeat performances are inevitable. Please keep in mind that many programs are restaged with each production. A different rotation of actors can also breathe new life to a show. Such is the nature of live theatre: each performance can bring you an entirely fresh and different experience. Unfortunately, our full season ticket packages are sold as one set and cannot be modified. However, if you would prefer to choose which performances are included in your subscription, our Create-Your-Own Packages may be the best option for you.

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I wish to cancel my subscription. What do I do?
You may ask for a full refund of your season ticket package if you are not entirely satisfied with your purchase. Please send us your request in writing, and enclose any tickets you have on hand. The cancellation must be received prior to the first show of the series. Once your first show has passed, you may still request a refund on your subscription. We will give you back the full amount of your package, minus the cost of the past performance.

We are not able to offer refunds on subscriptions after the second show of your series has passed.

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May I transfer my season tickets to another party?
In an effort to be fair to our season ticket holders, subscriptions are NON-TRANSFERABLE. Patron subscription history and relationship with the Center are among the factors that are taken into account when determining seat assignments. If one subscriber decides to relinquish his/her subscription, we try to give our other season ticket holders a higher priority to take over those seats than others. If you are sharing your subscription with a friend, we recommend that you both purchase your own packages and ask to be "seated with" each other. For security and privacy reasons, please have both parties send us a written "seat with" request. You may send it by mail to 600 Town Center Drive, Costa Mesa, CA 92626 (Attn: Season Tickets), e-mail at subscriptions@scfta.org, or you may fax it to (714) 755-7477. We cannot guarantee that you and your friend will be seated together unless this request is received. If you are an existing season ticket holder and have a friend who is interested in purchasing a new subscription next to you, please note that your seats may be moved to a different location to accommodate. If you do not want your seats moved, indicate so on your request. Your friend will be seated as close to you as possible.

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My contact information has changed. How do I update my record?
Any changes in your contact information should be made in writing. You may notify us in the following ways:

Email: Subscriptions@scfta.org
Mail: The Center, Attn: Subs, 600 Town Center Drive, Costa Mesa, CA 92626
Fax: (714) 755-7477

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