Frequently Asked Questions

Buying Tickets

When are you open for ticket sales?
Segerstrom Center's primary box office is open daily from 10 a.m. to 6 p.m.. (Holiday hours may vary.) Our phones are open for sales daily from 10 a.m. until 6 p.m. and they remain open on show nights until the latest performance begins. 

What methods of payment do you accept?
  • At the Box Office: cash, checks, Segerstrom Center gift certificates, American Express, Visa, MasterCard, Discover, and South Coast Plaza gift certificates.
  • Over the Phone: Segerstrom Center gift certificates, American Express, Visa, MasterCard and Discover
  • Online: Segerstrom Center gift certificates, American Express, Visa, MasterCard and Discover

Which box office do I go to?
Daily ticket sales for all venues are available at Segerstrom Center’s main box office which is located next to the plaza level entrance of Segerstrom Hall in the circular drive. 

On the night of your performance, the box office at the venue where your performance takes place will open one hour prior to the beginning of the performance.

Where do I park to buy tickets at the box office?
A limited amount of parking in our circular drive is available during the day for box office purchasers.  During performance times, we request that you park in the structure to allow patrons being dropped off for the performance easier access. We will validate parking structure tickets for 30 minutes of free parking.

Does my child need a ticket?
Every patron must have a ticket, regardless of age. As a courtesy to other patrons and the performers, please bear in mind that it is not appropriate for small children to attend symphony, ballet and other performances where silence is a prerequisite for full enjoyment of the artistic experience. Babies in arms are not permitted in all cases.

Where can I use my gift certificate?
Segerstrom Center gift certificates can be used to purchase tickets to any performance taking place in our venues.  They can be redeemed in person, over the phone or online. At this time we are unable to redeem gift certificates for food or beverages purchases.

Do you sell tickets through other websites? 
In California, anyone can purchase and resell legitimate tickets. Buyer Beware: Tickets sold by resellers have substantial service fees, often more than 300% of face value.

We cannot control the fees someone else may charge for tickets we do not authorize to be re-sold. If you purchase tickets from anyone other than Segerstrom Center for the Arts, please check the seller's credibility and examine tickets carefully for authenticity.

Duplicate, counterfeit or otherwise altered tickets will not be honored for admission to any performance.

Occasionally we may allocate tickets through Goldstar or a performing artist or company will make tickets available through their official or fan club website.

Are there additional fees when buying tickets?
Phone and web sales incur a 10% service fee.

Do you offer Rush tickets?
Specially-priced Rush tickets may be available at the Center Box Office one hour prior to selected performances for full-time students and senior citizens. For more information, please call (714 ) 556- 2787 or visit our Rush information page.

Does your box office sell ticket for all events in your venues?
Events taking place in all venues are for sale at the Center’s main box office.  This includes tickets to performances by Pacific Symphony, Philharmonic Society and Pacific Chorale.

If I order on the website or over the phone, how do I get my tickets?
You can have your tickets e-mailed to you, held at the box office for pick-up or mailed to you.  Please note that tickets can only be mailed to U.S. addresses and only if the performance is more than 14 days in the future.

I ordered tickets online or over the phone and never received them. What do I do?
If you never received your tickets we can replace them for you.  Please call our Ticketing Services department at (714) 556-2787 and one of our Customer Service Specialist can assist you.  For the fastest service, please have your ticket order confirmation number ready.  Please note that replacement tickets cannot be resent, they will be held at the box office for pick up and ID may be required.

What is Will Call?
Will Call is a term used to mean tickets are held at the box office for pick up.  Selecting Will Call or Hold at Box Office as a ticket delivery method means that you will come to the box office in person to pick them up.  We suggest that if you selected this delivery method that you arrive at least one hour before your performance.  However, ticket are available for pick up as early as you would like to come by, including immediately after purchase.

Is there a limit on how many tickets I can buy to a performance?
Ticket limits will vary by performances.  You can find information about limits on a specific performance by visiting the performance details page for the production.  Generally, we allow eight tickets per customer.

Many performances offer group tickets.  For more information on if your party qualifies for group sales tickets, please visit our Group Sales page.

Can I go inside the theater to look at seats before I buy them?
We are unable to offer the ability to go inside the theater to look at seats.  However, we do have our Seat Buddy videos available online that show approximate viewing quality to the stage from seating in all areas of the house.

If I change my mind, can I get a refund?
If you contact us within 24 hours of your purchase you may be eligible to receive a refund.  This is not available for all performances.  Please contact Ticketing Services at (714) 556-2787 to discuss your request and one of our Customer Service Specialists will review your order. After 24 hours, all sales are final.
 
I lost my tickets. Can you help me?
We can replace lost tickets either in advance or at the time of the performance. (Subject to a $3 service fee)

In advance of your show, please call Ticketing Services at (714) 556-2787.  We will ask you some questions to verify your purchase and hold replacement ticket at the box office for you to pick up. ID may be required.

On the night of your performance, you can go to any box office window and our Customer Service Specialist will assist you with replacement tickets.